Returns & Refunds

Last updated: July 21, 2026

30-day return requests

You may request a return within 30 days after your order is delivered. To be eligible, an item must be unused, unworn, unwashed, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, email carterjosh2662@gmail.com with your order number and the reason for the return. Do not mail an item back until we approve the request and provide return instructions and the correct return address. Returns sent without approval may not be accepted.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include clear photos of the item and packaging. If we confirm the issue, we will arrange an appropriate replacement or refund and cover the required return shipping.

Return shipping

For preference-based returns, including a change of mind, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable. We recommend using a trackable service because we cannot issue a refund for a return we do not receive.

Exceptions

For health and hygiene reasons, opened or used personal-care items cannot be returned. Perishable goods, personalized or custom-made items, hazardous materials, and gift cards are also final sale unless they arrive damaged, defective, or incorrect. Sale-priced items follow the same eligibility rules as regular-priced items.

Exchanges

The fastest way to get a different item is to return the eligible original item and place a new order after the return is approved.

Refunds

We will notify you after your return is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card provider may take 5–10 business days to post the credit. If more than 15 business days have passed since approval, contact us.

Cancellations and order changes

Request a cancellation, address correction, or variant change within 12 hours of ordering or before fulfillment begins, whichever comes first. We will make a reasonable effort to help, but a change is not guaranteed once an order has entered fulfillment. After an order has shipped, it cannot be canceled; an eligible item may be returned after delivery under this policy.