Frequently Asked Questions

What makes Handpicked by Nexus different?

We keep a smaller catalog of useful, giftable products so you can shop without sorting through hundreds of unrelated listings.

Is checkout secure?

Yes. Checkout and payment processing are powered by Shopify. We do not receive your full card number.

How much is standard shipping?

Standard shipping is free to eligible U.S. addresses. Any other available charge or restriction is shown before payment.

When will my order arrive?

Orders usually process in 1–3 business days. Standard delivery is typically 7–20 business days after processing. Tracking can take 2–5 business days to update.

Could my order arrive in separate packages?

Yes. Multi-item orders may ship separately, with no extra standard-shipping charge.

Can I cancel or change an order?

Request a cancellation, address correction or variant change within 12 hours or before fulfillment begins, whichever comes first. Once an order has shipped it cannot be canceled.

What is the return window?

You may request a return within 30 days after delivery. The item must be eligible, unused, unworn, unwashed and in its original condition and packaging.